Do I have to have a phone line (landline) or cable to get set-up?
No, The internet service is provided wirelessly through a Radio Frequency Service.
How long is the installation time for Wireless Broadband, Fiber Optic and Ready Port?
After a site survey, we need 3 working days for Wireless Broadband, 7 working days for Fiber Optic, and 3 working days for Ready Port.
How long is the wait to get service?
We average 2-3 business days and have installed service on the same day. Because Airline Internet Wi-Fi technology is not dependent on or limited by, your local phone company and its copper wires, service can be installed quickly.
Where is the service available?
See Coverage Map or contact sales for coverage updates.
Do I receive a static IP address?
Yes, as a Business Broadband service provider, we include a static IP address for each account. Static IP’s are necessary to run VPN’s and many Internet-based services
DSL is not available at our location. Will that prevent our company from getting Airline Internet Service Provider?
No, Our systems do not utilize any type of phone equipment; we’re completely independent.
If I rent my home/apt, can I still get service?
Yes, with permission from the landlord or owner.
What is considered a “standard” installation?
A standard installation includes the mounting of the external radio, running the wire indoors through one small opening, and hooking up the Power Over Ethernet (POE). The installer will run a test to ensure the radio is working at the desired location.
Do I own the equipment once I pay the installation fee?
No, All equipment is the property of Airline Internet. The installation fee is paid only for the set-up process.
I usually pay the same amount every month, why is my bill different this month?
You can check the details of your bill by using the interactive button on Airline Internet website and choosing self care portal Section.