Privacy Policy

Last Updated: [Insert Date]

At [ISP Name], we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we obtain through our services, website, and customer interactions.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email, payment details, government-issued ID for verification
• Service Information: IP addresses, MAC addresses, equipment identifiers, bandwidth usage, service logs
• Technical Information: Device information, browser type, operating system, connection data
• Location Data: Approximate location based on IP address or service address

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process payments and send billing statements
• Troubleshoot technical issues and network performance
• Communicate about service updates, outages, or promotions
• Comply with legal obligations and law enforcement requests
• Prevent fraud and unauthorized use of our services

3. Data Protection and Security

We implement robust security measures including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability testing
• Access controls and employee training
• Network monitoring for suspicious activity

While we take reasonable precautions, no internet transmission or storage system can be guaranteed 100% secure.

4. Data Retention

We retain personal information:

• For active customers: Throughout service period plus 1 year
• Billing records: 7 years for tax and accounting purposes
• Network logs: 90 days for operational and security needs

5. Cookies and Tracking Technologies

Our website uses:

• Essential Cookies: Required for site functionality and service access
• Performance Cookies: Help us understand visitor behavior
• Marketing Cookies: Used for advertising and promotional purposes (opt-out available)

You can manage cookie preferences through your browser settings.

6. Third-Party Sharing

We may share information with:

• Payment processors for transaction completion
• Service providers assisting with network operations
• Legal authorities when required by law
• Affiliated companies for business operations

We never sell customer data to third-party marketers.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Lodge complaints with data protection authorities

8. Policy Updates

We may update this policy periodically. Material changes will be communicated via:

• Email notification to registered users
• Prominent website notice for 30 days
• In-app alerts for mobile users

9. Contact Information

For privacy-related inquiries or requests, please contact:

[ISP Name] Data Protection Officer
Email: [email protected]
Phone: [Privacy Hotline Number]
Postal: [Company Address], Attn: Privacy Office

For general customer service, please visit our Contact Us page.