Last Updated: [Insert Date]
At Airline Internet Solutions India Pvt Ltd, we strive to provide excellent service to all our customers. This Refund Policy outlines the terms and conditions for refund requests related to our internet services.
1.1 We offer refunds under specific circumstances as outlined below.
1.2 All refund requests must be submitted in writing via email or through our customer portal.
1.3 Refunds will be processed within 7-14 business days after approval.
2.1 Service Cancellation During Cooling-off Period:
2.2 Service Downtime:
3.1 The following charges are not eligible for refunds:
4.1 Full refund of installation fee if:
4.2 No refund if installation is completed but customer cancels service.
5.1 For service cancellations, equipment must be returned within 14 days.
5.2 Refund of equipment deposit only upon receipt of undamaged gear.
5.3 Customers responsible for return shipping costs unless faulty equipment.
6.1 A 5% processing fee applies to all approved refunds.
6.2 No fee for service credits applied to future bills.
7.1 Refunds will be issued to the original payment method when possible.
7.2 For cash payments, refunds will be issued via Cheque or bank transfer.
8.1 Unresolved refund disputes may be submitted to [Governing Body].
8.2 All disputes must be filed within 60 days of service termination.
9.1 We reserve the right to modify this policy with 30 days notice.
9.2 Changes will be communicated via email and website notice.
For refund requests or questions about this policy:
Airline Internet Solutions India Pvt Ltd Accounts Department
Email: [email protected]
Phone: +91 90393 33417
Hours: Monday-Friday, 9AM-5PM [Your Timezone]
